I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Hi, I'm a new customer. Virgin Media; My Virgin Media; Shop; Help;. Please I need an Engineer as I need internet for my work, I am so frustrated right now. I'm a Very Insightful Person, I'm here to share knowledge. --. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Socket should be on the underside. When I try connect a cable it's doesn't have anything to grab round it. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. I'm here to share knowledge, I don't work for Virgin Media. I'm here to share knowledge, I don't work for Virgin Media. Step 2: Order your Sky Broadband service. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). First picture is telephone socket which is now not used. If there are you can book an engineer online too. Thank you for your response @andrewmonkie. on 17-12-2022 10:39. Plug into the Virgin Media wall socket. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have been given other details for the account such as the account number/area code and. I don't work for Virgin Media. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. . Welcome to the community forums. Call the pre-installation and delivery team on 0800 052 1734. SpeedActive Member. I can only find the TV socket. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Phone. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Please allow me to send you a PM so I can look into this further for you. But I have no Virgin Media Wall socket in my house. All the wall sockets I can see are for BT. No virgin media wall socket in QuickStart,. The phone number doesn't connect you. You can also visit our page on how to book an engineer to learn more. Security matters. Virgin Media; My Virgin Media; Shop; Help;. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. I don't work for Virgin Media. 2: Seeker. Reply. Hi there , welcome to our forum and thanks for your post. You can follow the cable from the socket and see if you can plug it into the hub. 1: Co-ax cable carrying live broadcast TV channels. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Like many, I have received the new fibre phone adapter however the main phone socket is in a different room to the router. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Tried looking but can't see a way to book an engineer for this?. Vonage 2nd line. on 25-09-2022 15:41. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Manage Your Account. Even sitting in the room above the router, the WiFi was dreadful. If there is any old wiring or coaxial cable, this can be removed but possibly. Options. Broadband Deals. One of them was Telewest. Tech Chatter. Manage Your Account. Stream from Virgin Media. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. The best thing to do if. Thanks We're here to help. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have signed up as a new user for Virgin Fibre. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Virgin Media; My Virgin Media. Account - Mobile. I am not currently a virgin media customer. On the day of activation, connect your new router to the master phone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The box and cables may have been removed by the previous occupiers. Account - Mobile. You can also check for a loose cable as not all properties have a socket. 24-03-2021 05:06 PM. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. There is a cable on the right of the box coming from the outside. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Account - Mobile. Can anyone - 5437858. 0 Kudos Reply. 26 April 2022. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. The problem is the Hub is in my Study and the - 4964746. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. However, I do not have any of the specified wall sockets available. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Superfast Broadband. Need to contact Virgin Media Customer. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Let us know if there's any further issues. Account - Cable. . Security. Switched. There’s even no BT wall socket. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. It is possible to re-enable the existing sockets with this CV21 upgrade. The house is a new build, there's no lead in the paint, no aquarium or anything like that. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Solved: Previously, I had BT connection so I need a wall socket. Then unplug the power cable – keep these together. Unscrew one of the two lower cables & push the provided one over the exposed thread. Networking and WiFi. I just have a short coaxial cable on my wall, and it has a male end. . I'm a Very Insightful Person, I'm here to share knowledge. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. There are no virgin sockets on the wall. VM don't use fibre inside the property. - 5250024 You can also check for a loose cable as not all properties have a socket. The Hub and your home phone can’t be placed near each other. Mark as New; Bookmark. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. com email address to different Virgin account. Forum. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Quickstart is the quickest and easiest way to setup our services. ReplyI am not currently a virgin media customer. All the apps will work, and you can watch your recordings - your mini box connects to the main box. com. I moved house with my family and we wanted to move to Virgin Media. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. For a wires-free alternative, you could use a cordless phone setup. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I've got the same problem as above. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. Tech Chatter. I ordered a broadband only package because it said I could self install the kit. Ju. on 21-02-2023 19:59. No, you can keep using the same phone you’ve always used. . Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don't touch it. 0 Kudos Share. Just joined. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Networking and WiFi. Stay safe online. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. Thank you for the tel no. Stay safe online. Like the TV cable we have too. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. But. You would need. Here you’ll find all the help you need for Virgin Media related problems and issues. We would like to show you a description here but the site won’t allow us. You can also check for a loose cable as not all properties have a socket. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. Even sitting in the room above the router, the WiFi was dreadful. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Cable. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Plug the cables into the Hub. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Connect the Hub’s power cable with the blue tab. My Virgin. Plug the cables into the hub. I actually want to move it where I think the previous Virgin socket originally was - there's. My Virgin Media App. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Sign in to My Virgin Media a. Tudor. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Make the call to the Virgin automated number. Unfortunately we don't use the Openreach master sockets as they are BT only. Get the Hub ready by connecting the wires. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. Home Phone. All forum topics; Previous topic; Next topic; 1 REPLY 1. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The cable fits in the socket shown in the image attached. We're here to help. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Options. We would like to show you a description here but the site won’t allow us. Account - Cable. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Browse Virgin Media Virgin Media Community. Virgin Media Wall Socket Example 2. Browse. Phone. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. The agent said I’ll need an eng. I'm a Very Insightful Person, I'm here to share knowledge. Ethernet is ideal & recommended, reliable wireless is fine. We have tried plugging it into the only box we found it would fit but no luck. . Learn more. Virgin supplies Broadband using DOCSIS technology. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Tudor. Manage Your Account. We would like to show you a description here but the site won’t allow us. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. So you can either unscrew this one & push on the connector provided in the Quick Start pack. A master socket is the main socket for the phone line in your home, not an extension socket. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. 0 Kudos. 00. I don't work for Virgin Media. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Sorry to see that you have been having issues with connecting your equipment. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Kit arrived today…no wall box so unable to install. My Virgin Media App. kkd1. i received an installation kit for my broadband but my property. . 3 minutes ago. Both can be found in the email that was. Tudor. Tuning in. Can I have - 5423708Box arrived today, we have BT Ethernet and phone socket not the round socket. Browse Virgin Media Virgin Media Community. What confuses some people is the push-on connector provided. RedTomato said: I removed my Virgin cable about a month ago. 168. 4. Welcome to the community forums. Stay safe online. on 08-02-2023 13:33. Security matters. Virgin Media; My Virgin Media; Shop; Help;. Step 3 - Label the box – a letter came with the. Give the pre-installs team a call on 0800 052 1734. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. How do i book an engineer? Do i have to book one? - 5147036. on 22-10-2022 20:58. Check service status. You need an aerial and an RF feed from it. If it is a loose cable only, you will need one of these to connect the Quickstart cable. QuickStart, set up and connections. Security matters. Stay safe online. Picture above. A TV360 box requires 3 connections. Follow these steps to install your virgin Media Broadband, TV and Phone service. You may still need to pay an activation fee, but some deals will offer activation for free. I. The existing cables will be screw-on (11 mm spanner or pliers required). Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Browse Virgin Media Virgin Media Community. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. These enter my house via an air brick/vent very close to. Choose the best spot for your wifi hub. Call the pre-installation and delivery team on 0800 052 1734. This is designed to push over the existing screw connector the outlet has. I wanted. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Got my package today and there is an isolated cabled with it but I don't have the wall socket. Speed2: Seeker. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Well I can't seem to find anything like that and the closest thing I can find is a. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Really basic information. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Also there will be an external, often brown, omnibox. #12. The wall socket is - 5109379. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Estonia and the Netherlands have already switched. Hi , Thank you for getting back to me via private message. he can pick up radio 1 and a few other stations and wave 105. Account - Mobile. Estonia and the Netherlands have already switched. Will an engineer h. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 3 5 comments Best Add a Comment LayerTough • 1 yr. Incidentally the phone socket is redundant if not in use and can be safely removed. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Tudor. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. on 28-10-2022 17:29. I have checked outside and there is a brown box shared with the neighbour. B&Q are running low on these however. We have the quickstart pack but sadly cannot get broadband set up and working. Options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I don't work for Virgin Media. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. A Ti-Vo was installed in one of the upstairs bedrooms. What needs to be done is for the new Virgin Media CV21 connection. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. No setup fee. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Problem solved? Click to. Connect the Hub’s power cable with the blue tab. Got my virgin media self install kit but I don't have a virgin socket. . Any help much appreciated, could a mod please help? 0 Kudos Reply. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. The connection cable should be on the other side of that incoming "hole". . Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Please help. Ultrafast Broadband. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Stay safe online. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The Hub 3 has arrived but the broadband spli. Virgin Media; My Virgin Media; Shop;. Learn more. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. My Virgin Media App. My Virgin Media App. Faderera2610. There are multiple different branded wall boxes inside our flat but none. This seemed to be standard procedure for any phone fault reported. The other is marked TV, & this is used for TV & Broadband. Switched On Families. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I don't see a Virgin Media Wall Socket anywhere in the house. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. log into hub3 - 192. Go to Account settings, then Account details b. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. 14-08-2023 16:02 - edited 14-08-2023 16:05. While doing that. If I couldn't get the proper wall socket, the internet is not going to be set up su.